AG - By channel

AG - By channel

A healthy community is an active one. Understanding community health starts with understanding its activity.

The incremental Activity Growth - Channel breakdown report helps you understand the newly generated volume of this activity - for each period and integration-channel type combination individually, therefore, it is great for assessing immediate change and even the impact of seasonality.

As this is an incremental metric, fluctuation of the data is natural, as activity volume is affected by seasonality, events, and public holidays, …

Calculation

The count of community activities generated only within this bucket is calculated for each date bucket. This is done for each integration-channel type combination, resulting in as many data series as there are integrations x channels.

How to read this data

Each data point represents the volume of activities generated during a period (week/month/…); each integration-channel gets its own data set. This volume is independent of any previous periods. If the volume is increasing over time for one of the data sets, it means that in each period, more activities were generated from this integration-channel than in the previous one.

Even if the volume is constant over time, it means that your community is active, just that the volume of the activity is stable across periods (no growth), which is not necessarily a bad thing.

What is a channel

Most often, channels are used in Slack and Discord integrations. But we store more information in the channel field, meaning you can use this report to look into activity across your GitHub repos for example.

Edge cases

For some integrations (such as Slack) you might notice a data series called outside of a channel. We are not filtering out any activities from this data source, so activities originating outside of a channel (such as member_joined, app_home_opened or channel_created) are bundled using this data series label.

If there is anything you would like to change or need help with, please contact your success manager, and in case you don't have one yet, please drop us an email at support@ahoyconnect.com