Whenever there are data imports, there is a high chance of duplicates.
For you to be able to handle these duplicates in an efficient way, we created the Duplicate Resolution tab in the All Members section.
It runs every night and delivers you eventual duplicates with your morning coffee ☕️
Simply merge accounts that the system discovered as similar by choosing or un-choosing the ones you want to merge.
This avoids having multiple data points from single members of your community that could potentially falsify your reports and give you a wrong impression of the overall health.
💡 And in case you spot a double entry that the system didn't pick up because there wasn't more than one duplicate data point, you can merge them manually. We show you how this works in this video
Discovered something we could improve? Reach out to your success manager, and in case you don't have one yet, drop us an email at firstname.lastname@example.org 😊