Segmentation at Ahoy

Segmentation at Ahoy

Segmentation allows you to save a predefined set of filters into a segment. This segment can then be monitored over time and used in the monitoring environment. (filter by segment)

Why is it important to set up proper segmentation

You want to know how a predefined group of people behave over time.

The easiest way to do this is by setting up the segmentation right at the beginning of your Ahoy journey.

A valid argument to do this quickly is that we aren’t able to track segmentation back in time. Only from the moment, you set up the segment. Therefore we suggest creating these as soon as possible, so as not to miss out on important data.

Creating a segment is easy:

  1. Go to the member's tab
  2. Use one of the filters
  3. You will see the ‘save as a segment’ button popping up
  4. Now give it a name (We suggest naming the segment according to its filers, so as not to get lost in segments later on)
  5. Save it, and you’re done (sometimes the members take a moment to be populated into the segment)

Segmentation vs tagging

The difference between segmentation and tagging is that segmentation is fully dynamic and will adapt whenever the filtered data field updates, while tagging is completely static

When to use tags?

When to use segmentation?

Tags come in handy when there is a group of users that do not change constantly.

For example internal employees, marketing teams, community teams, and so on.

Here is an article fully dedicated to tagging.

One handy option would be to create a segment that is based on Discord roles. Whenever a member in your Discord server receives that role, the segment in Ahoy will be automatically updated. You don’t want to keep updating tags manually, trust us on this one 😉

How granular can the segmentation be set?

As you may already have found out, the filtering is limited to the ‘and’ condition only. We are working on the option to include the ‘or’ functionality. Please bear with us. 🙏🏼

If you want to be more granular, we suggest you mix tagging and segmentation.

Segmentation-related data sources

We’ve got a whole lot of resources available in the monitoring environment but here are the most powerful segmentation-related resources. This will make sure you’re able to keep track of KPI-relevant members over time, just as an example:


Segmentation FAQ’s

What are the advantages of segments in the monitoring environment?

Once you start playing around with the different reports in the monitoring environment, you will see that the filters are pretty basic and limited. In order to create specific dashboards customised to member groups, creating these segments in the members’ tab will save you a lot of time and hassle

Why is it important to start tracking segments at the beginning of your Ahoy setup?

We can only start tracking segment behaviour from the moment you create the segment. Not retrospectively.

Updating a segment

You can’t actually update the filters in an existing segment due to historical data being lost. Instead, we create a new segment and add the new filter. You can then decide if you’d like to delete the old segment or not.

Workarounds and use cases WIP