Telegram Integration

Telegram Integration

Go to the integrations Tab and select Telegram

Follow the procedure as mentioned in the next step.


Data mapping

The only mappable field in Telegram is Username.

Scoring System

Events: Add events you want to track and assign them importance from 1 to 10 points for each time the user will perform the action

Activity Stages: Define activity stages by creating your own badges for each stage with its own range of points users need to hit to earn the badge in the last 30 days.

  • Be as specific as you can with the events scoring.
  • If you value thread replies in your support channel, give it additional points. That way, you will be able to identify the real heroes in your community.

You can find more information about the scoring system in our dedicated article here.

If there is anything you would like to change or need help with, please contact your success manager, and in case you don't have one yet, please drop us an email at