The members' page is separated into two categories called Summary (1) and All Members (2)
Summary
In the summary part, you can find the overall health of your community based on members' counts and activities.
Total members display the total amount of members in your community
New members let you know how many new members joined the community
Active members show the number of members that did at least one activity
Inactive members go for the number of dormant members
💡 You can filter the Summary by 1 day, 7 days, or 1 month in the upper right corner of the page.
All Members
In this part, you can find all your members and the integrations that they are using.
Their last activity and the status per integration are great indicators of your community's health.
You can find a search bar in the top right corner that makes it easier to find a specific member.
This is also the place to add new members manually by simply clicking the Member button and filling in the respective fields in the following pop-up.
More about this in the article Manually create/add a new member
We suggest you use the +Add Filter option in case you need a more specific group of members to be displayed.
If you need the same filtering options regularly, we suggest you save them as a segment. We explain the segment function in more detail here.
To edit a members information simply go to the end of the member's entry line and click the 3 ellipsis dots then choose edit
Member Detail Page
In the member's tab, click on one of your community members’ names to open the member detail page.
You will now see a more detailed view of the specific member.
💡 The 3 ellipsis dots in the upper right corner of the data block (behind the name) will lead you straight to the member fields section and will give you access to edit these members’ details.
Activity Status
This section gives you an overview of engagement badges for all the integrations that this member is active.
The badges are calculated based on the last 30 days.
Activity
This will give you a quick overview of this members activity
You can select a specific integration or simply stay in the all integrations view.
Adding an activity manually comes in handy if you or a teammate had a conversation or action with this specific member that needs to be documented.
You can find more information about member fields and how they work in our article here
If there is anything you would like to change or need help with, please contact your success manager, and in case you don't have one yet, please drop us an email at support@ahoyconnect.com